Our Privacy Commitment
At Oranje Casino, we take your privacy seriously. Your personal and financial information is handled with the utmost care, and we are firmly committed to keeping it safe. This policy sets out clearly and honestly what data we collect, why we collect it, and how we use it — so you always know exactly where you stand with us.
The Information We Collect
We collect personal information at various stages of your relationship with us, and we do so only where it is genuinely necessary. The main categories of data we gather include:
- Registration details: When you create an account, we ask for standard personal information such as your full name, date of birth, home address, and contact details including your email address and phone number.
- Identity verification documents: As part of our Know Your Customer (KYC) obligations, we may request copies of official documents — such as a valid passport or driving licence — to confirm your identity. Proof of address, such as a recent utility bill or bank statement, may also be required. These checks are a legal requirement and help us maintain a safe environment for all players.
- Financial information: To process deposits and withdrawals, we collect relevant payment details. The exact information required will depend on the payment method you use, but may include card numbers, bank account details, or e-wallet identifiers. We collect only what is needed to complete your transactions securely.
- Behavioural and technical data: We may also record certain information about how you interact with our platform — such as device type, browser, and session activity — for security monitoring and service improvement purposes.
All of this is collected transparently, and we never ask for more than what is required.
How We Use Your Data
The information we hold about you serves a number of clear, lawful purposes. We do not use your data in ways that go beyond what is reasonably expected when you register and play with us.
The primary reasons we process your data include:
- Account management: Your details allow us to create, maintain, and administer your Oranje Casino account effectively.
- Transaction processing: Financial data is used to handle deposits and withdrawals in a timely and accurate manner.
- Fraud prevention and security: We actively monitor accounts and transactions to detect and prevent fraudulent activity, protecting both you and our platform.
- Legal and regulatory compliance: We are required by law to retain certain records and to conduct identity checks in line with Anti-Money Laundering (AML) regulations and other applicable legislation.
- Responsible gambling: Your activity data helps us monitor for signs of problem gambling so we can step in with appropriate support where needed.
We may also, from time to time, use your contact details to send you information about promotions or updates from Oranje Casino. You are always free to opt out of marketing communications — simply update your preferences in your account settings or contact our support team directly, and we will action your request promptly.
Data Sharing & Third Parties
We want to be completely transparent on this point: we do not sell your personal data to third parties, ever. Your information is not a commodity, and it will never be treated as one.
That said, to operate our casino and provide you with a reliable service, we do work with a number of trusted partners. Data may be shared with these parties solely to the extent necessary for them to carry out their specific role:
- Game providers: The software studios whose games are available on our platform may receive limited technical data to ensure games load and function correctly for your account.
- Payment processors: To handle your transactions, relevant financial information is passed to the appropriate payment service providers in a secure manner.
- Regulatory and legal authorities: Where we are required to do so by law, or where requested by a competent regulatory authority, we will disclose the relevant data. This is a legal obligation we take seriously.
- Identity verification services: Third-party KYC providers may assist us in verifying documents as part of our compliance programme.
All third parties we work with are carefully vetted and are contractually obligated to handle your data responsibly and in accordance with applicable privacy law.
Data Security & Retention
Keeping your data secure is a responsibility we do not take lightly. We use industry-standard technical and organisational measures to protect the information we hold, including:
- SSL encryption: All data transmitted between your device and our servers is protected using Secure Socket Layer (SSL) encryption, which prevents unauthorised interception.
- Secure server infrastructure: Your data is stored on protected servers with access controls in place to limit who can view or handle it internally.
- Regular security assessments: We review our systems and processes on an ongoing basis to identify and address any potential vulnerabilities.
Regarding how long we keep your data — we retain personal information only for as long as is necessary. Once your account is closed, we are still legally required to hold certain records for a minimum period in order to comply with AML regulations and other statutory obligations. After that retention period has elapsed, your data is securely deleted or anonymised.
We do not hold on to data beyond what the law requires, and we do not use it for any purpose other than those described in this policy.
Your Privacy Rights & How to Contact Us
You have meaningful rights when it comes to the personal data we hold about you. These include:
- The right to access the personal data we hold about you and to receive a copy of it.
- The right to correct any inaccurate or incomplete information.
- The right to request deletion of your data, subject to any overriding legal obligations that require us to retain certain records.
- The right to restrict or object to certain types of processing, including direct marketing.
- The right to data portability where applicable under relevant privacy legislation.
To exercise any of these rights, or if you have any questions or concerns about how we handle your personal information, please get in touch with our team. Our support team is available to assist you and can direct your query to the appropriate person, including our data protection contact, if needed.
You can manage your communication preferences at any time directly through your account settings. For any other privacy-related requests, we encourage you to contact our support team who will ensure your matter is handled promptly and appropriately.
If you feel that your privacy rights have not been respected, you also have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.